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Vendor Contacts

If you are a new hire or current employee and have questions related to your healthcare program eligibility, enrollment, life event changes or unresolved benefit issues, contact the Franklin County Benefits Office at 614-525-5750 or toll free at 1-800-397-5884, Monday through Friday, 8 am to 5 pm EST, and Benefits Representative will be happy to assist you.

CLAIM ISSUES are best resolved by the carrier. Below is the vendor contact information.

Benefit Carrier Telephone Website/Email
Life Insurance Standard Life Insurance Company 1-800-772-7051 ext. 1797  
Short Term and Long Term Disability Insurance MetLife Insurance 1-855-JOIN-MET mybenefits.metlife.com
Employee Assistance Program (EAP) United Behavioral Health 1-800-354-3950 www.liveandworkwell.com
Medical United Healthcare 1-877-440-5983 www.myuhc.com
Prescription Drug Catamaran 1-855-312-2307 www.catamaranrx.com
Vision Vision Service Plan (VSP) 1-800-877-7195 www.vsp.com
Behavioral Health United Behavioral Health 1-800-354-3950 www.liveandworkwell.com
Dental Aetna 1-877-238-6200 www.aetna.com
Benefits Office Franklin County Benefits Office 614-525-5750
1-800-397-5884
benefits@franklincountyohio.gov
OPERS Ohio Public Employees Retirement System 1-800-222-PERS (7377) www.opers.org
Human Resources Franklin County Human Resources 614-525-6224 jobs@franklincountyohio.gov
Online Eligibility Enrollment Site SECOVA 614-525-5750
or 1-800-397-5884
Mybenefits.secova.com