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Vendor Contacts

If you are a new hire or current employee and have questions related to your healthcare program eligibility, enrollment, life event changes or unresolved benefit issues, contact the Franklin County Benefits Office at 614-525-5750 or toll free at 1-800-397-5884, Monday through Friday, 8 am to 5 pm EST, and Benefits Representative will be happy to assist you.

CLAIM ISSUES are best resolved by the carrier. Below is the vendor contact information.

Benefit Carrier Telephone Website/Email
Life Insurance Dearborn National Life 1-800-348-4512  
Short Term and
Long Term Disability Insurance
MetLife 1-866-729-9201
FSA Businessolver Flex Administration 1-855-883-8541
1-855-883-8542 FAX
Employee Assistance Program (EAP) Optum 1-800-354-3950
Access Code: EAP
Medical United Healthcare 1-877-440-5983
Prescription Drug OptumRx 1-855-312-2307
Vision Vision Service Plan 1-800-877-7195
Behavioral Health Optum 1-800-354-3950
Access Code: EAP
Dental Aetna 1-877-238-6200
Benefits & Wellness Franklin County
Benefits and Wellness
Online Enrollment System Businessolver
Company Key: fcc (all lowercase)
COBRA - 1-877-547-6257