Employees may enroll in a comprehensive medical plan administered through UnitedHealthcare - Choice Plus PPO a Preferred Provider Organization. Our comprehensive medical plan offers a variety of benefits to keep you and your family healthy. Whether you need preventive care, inpatient/outpatient services, therapy, or home health care, our plan has you covered. You have the flexibility to choose between in-network and out-of-network providers, with lower out-of-pocket expenses for in-network services.
For detailed coverage information, click on the Healthcare Benefits Guide below.
Pain Management
Managing pain effectively is crucial for maintaining a healthy and productive life. Our comprehensive pain management services are designed to provide you with the support and treatment you need.
1. Specialist Management Solutions (SMS): Tailored support for orthopedic issues, ensuring
you receive the best possible care.
2. Kaia MSK Program: Access to digital therapy programs for back, neck, and joint pain. The
program includes exercises, educational content, and personalized coaching to help manage
and alleviate pain.
3. 2nd MD Program: Consult with top specialists to get a second opinion on your diagnosis and
treatment plan, ensuring you have all the information needed to make the best decisions for
your health.
4. 24/7 Telehealth Services: Access medical consultations around the clock, often at no cost, to
discuss pain management and receive immediate advice and prescriptions if necessary.
5. Access to Specialists
• In-Network Providers: Lower out-of-pocket costs when you choose from our network of
specialists in pain management, orthopedics, and physical therapy.
• Out-of-Network Providers: Flexibility to see specialists outside our network, with a
reduced benefit.
6. Physical Therapy
• Comprehensive Therapy Services: Includes physical, massage, occupational, auditory,
speech therapy, and pulmonary rehab to help develop, recover, or maintain daily living
skills and functional abilities.
7. Home Health Care
• In-Home Support: Receive pain management and medical care in the comfort of your
own home, providing convenience and personalized attention.
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Frequently Asked Questions
How do I enroll in the medical plan?
You can enroll in the medical plan during the open enrollment period through the benefits portal at fccBenefits.com. If you are a new employee, you have 30 days from your start date to enroll.
What is the difference between in-network and out-of-network providers?
In-network providers have agreed to provide services at a negotiated rate, resulting in lower out-of pocket costs for you. Out-of-network providers can charge higher rates, and you may have to pay more.
How can I find an in-network provider?
Visit myuhc.com to search for in-network providers and facilities.
Are my premium contributions tax-deductible?
Yes, premium contributions are made on a pre-tax basis, which can lower your taxable income.
How do I access pain management services?
You can access pain management services by visiting in-network providers, utilizing telehealth options, or participating in our specialized programs like Kaia MSK and 2nd MD. Detailed information is available on myuhc.com.
What are the costs associated with pain management services?
The cost varies depending on whether you choose in-network or out-of-network providers. In network services typically have lower out-of-pocket expenses. Some services, like telehealth consultations, may be available at no cost.
How can I get a second opinion?
Utilize the 2nd MD program to consult with top specialists and get a second opinion on your diagnosis and treatment plan. More information can be found in the 2nd MD Flyer.
Can I receive therapy at home?
Yes, our home health care services include in-home therapy options to help manage pain and improve mobility in the comfort of your own home.
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Documents
2024 Healthcare Benefits Guide
DispatchHealth®
Summary Plan Descriptions (SPDs):
SPD 1: Franklin County SPD – Standard
SPD 2: Franklin County SPD – Incentive
SPD 3: Elected Officials SPD – Post 2019
SPD 4: Elected Officials SPD – Post 2021
SPD 5: Elected Officials SPD – Post 2023
2023 Summary of Material Modifications (SMM)
For more detailed plan information, visit myuhc.com.